A little help with your order
Let’s put things right.
If your order arrived damaged or something doesn’t match what you ordered, get in touch so our team can review the issue.
Start with a conversation
Send us your order number, the product name, your city and a description of the issue. Keep the product and its packaging while the team reviews your message.
Before buying a tag
Please ask us to confirm return eligibility for your chosen product, particularly if a QR has been activated. Return windows, product-condition requirements, courier costs and any refund arrangements should be confirmed with our team before purchase.
Replacements and refunds
Our team will review the details of your order and explain the available next steps. Do not send an item back before confirming the return address and arrangements with us.
Get help with an orderNot sure which tag to choose?
A question about a product, your order, or buying for a team? We’re here to help.